NOC Team Leader

About the Role:

We are establishing a new Network Operations Center hub in Romania to expand our 24/7/365 global operations. We are looking for a senior NOC Team Leader to build, lead, and ownthis new site from day one — combining strong technical leadership with hands-on team management.

This is a founding leadership role, reporting directly to the NOC Team Leader in Israel — a close working partnership that anchors the new Romania site within the global NOC operation. Onboarding will include traveling to our Israel office to learn our systems, processes, and team dynamics alongside the Israeli team. You will work in close partnership with NOC Israel, R&D, DevOps, Tech Support, Payments, Fraud, and Delivery — several of which also have a presence in our Romania site, enabling close on-site collaboration.

About the NOC Team

The NOC operates 24/7/365 as the first line of defense for production stability — monitoring systems, responding to alerts, fixing orders, triaging incidents, and escalating to second-line support, R&D, and domain experts per defined protocols.

Responsibilities:

Leadership & Site Establishment

• Build the Romania NOC      site end-to-end: hiring, onboarding, shift rotation design, tools setup,      knowledge base, and escalation runbooks.

• Own day-to-day      management of the local NOC team.

• Define and embed the      operational rhythm: 24/7/365 shift coverage, handovers, escalation matrix,      post-incident reviews.

• Manage the local team      end-to-end: hiring, performance reviews, mentoring, and professional      growth.

• Conduct performance      reviews, coaching sessions, and development discussions with team members.

• Own team KPIs, service      quality, and operational performance.

Technical Leadership

• Serve as the primary      technical escalation point for the Romania NOC team throughout the      establishment phase.

• Drive improvements in      monitoring, alerting, and runbooks; identify recurring issues and      root-cause patterns.

• Drive modernization of      NOC operations — leverage AI and automation to enhance      monitoring, alerting, incident triage, and operational efficiency.

• Define and      continuously improve technical processes; own end-to-end execution.

• Analyze operational      data, surface actionable insights, and produce KPI / SLA reports for      leadership.

Cross-Site & Cross-Team Collaboration

• Operate seamlessly      within a hybrid Israel + Romania model — establish handover protocols,      shared on-call rotations, and joint incident response.

• Work in close daily      collaboration with NOC Israel, R&D, DevOps, Tech Support, Payments,      Fraud, and Delivery.

• Represent NOC in      operational forums: deployments, change reviews, post-mortems, and KPI      reporting.

Position Requirements

• 5+ years in production      operations / NOC / Technical Support, including a minimum of 3      years in a leadership role managing technical teams.

• Proven experience      managing production support / NOC teams in a 24/7/365 environment.

• Strong hands-on      technical background — confident running incident bridges,      analyzing logs, querying databases, and diving deep into the technology      stack.

• Strong SQL skills;      comfortable working with operational data at scale.

• Hands-on experience      with monitoring and observability tools (Grafana, Coralogix, Anodot, or      equivalent), incident management (Jira, Confluence, Zendesk), and modern      debugging tools.

• Experience hiring,      onboarding, coaching, and developing employees.

• Excellent      communication and stakeholder management skills.

• Ability to lead      independently, make operational decisions, and drive execution.

• Excellent English,      written and verbal — fluent professional level.

• Willingness to travel      to Israel for onboarding and training.

• Strong ownership      mindset, calm under pressure, initiative-driver — able to build a team and      a process from scratch.

Strong Advantages

• Prior experience      in e-commerce, payments, or SaaSproduction operations.

• Experience      establishing a new operations site or 24/7 center.

• Experience designing      on-call rotations and shift management for distributed / multi-site teams.

• Hands-on experience      leveraging AI tools and automation to modernize      operational workflows.

• Experience building      dashboards, reporting / training programs, and KPI measurements.

• Advanced Excel skills;      scripting / automation skills.